Privacy Policy

Introduction

At Fynixdex, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. As a UK-based eco-market specializing in natural health and beauty products, we adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Our mission is to provide you with high-quality, ethically sourced supplements and skincare products while maintaining the highest standards of data protection. We believe in transparency and accountability, which is why we've outlined our practices clearly in this policy. By using our website, you agree to the collection and use of information in accordance with this policy.

This privacy policy applies to all visitors, users, and others who access or use our services. If you have any questions about this Privacy Policy, please contact us using the information provided at the end of this document.

Information We Collect

We collect information to provide better services to our customers and to improve our eco-market offerings. The types of information we collect include:

Personal Information

• Contact Information: When you fill out our contact forms or subscribe to our newsletter, we may collect your name, email address, phone number, and mailing address.
• Order Information: If you make a purchase through our website, we collect billing and shipping addresses, payment information (processed securely by third-party providers), and order details.
• Account Information: For registered users, we may collect username, password, and profile information.

Non-Personal Information

• Browsing Data: We use cookies and similar technologies to collect information about your browsing behavior, such as pages visited, time spent on our site, and referring websites.
• Device Information: We may collect information about your device, including IP address, browser type, operating system, and screen resolution.
• Analytics Data: We use tools like Google Analytics to understand how our website is used, helping us improve our services and user experience.

We only collect information necessary for providing our services and do not sell or rent your personal information to third parties for marketing purposes.

How We Use Your Information

We use the information we collect for various purposes in accordance with GDPR principles:

• Service Provision: To process orders, deliver products, and provide customer support for our natural health and beauty products.
• Communication: To send you important updates about your orders, respond to inquiries, and provide information about our eco-friendly products and services.
• Website Improvement: To analyze website usage, improve our content, and enhance the user experience on our online store.
• Marketing: With your consent, to send promotional emails about new natural supplements, skincare products, or healthy lifestyle tips (you can opt out at any time).
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.
• Personalization: To tailor our recommendations and show relevant products based on your interests in men's vitality supplements or anti-aging creams.

We process your data based on legitimate interests, contractual necessity, or your explicit consent, always ensuring minimal data collection and secure handling.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products. These providers are contractually obligated to maintain confidentiality and security.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to continued privacy protections.
• Consent-Based Sharing: With your explicit permission, we may share anonymized data for research purposes related to natural health and wellness.

We ensure that any data sharing is limited to what's necessary and compliant with UK data protection laws. Our partners, such as Formspree for contact form handling, adhere to strict privacy standards.

Your Rights

Under GDPR, you have several rights regarding your personal data. We are committed to honoring these rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data, subject to legal limitations.
• Right to Restrict Processing: You can limit how we use your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us using the details below. We will respond to your request within 30 days as required by law. If you believe your rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmission is encrypted using SSL/TLS protocols.
• Access Controls: Limited access to personal data on a need-to-know basis.
• Regular Audits: Periodic security assessments and vulnerability testing.
• Secure Storage: Data stored in secure, compliant servers with backup systems.
• Employee Training: Staff trained on data protection best practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to minimize risks.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Emailing you at the address associated with your account
• Posting a prominent notice on our website
• Updating the "Last updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes constitute acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Fynixdex
843 King Street
London, United Kingdom
Phone: +44 30 4584 7980
Email: [email protected]

For privacy-related inquiries, you can also reach out through our contact page. We aim to respond to all inquiries within 48 hours.

As a UK-based company, we are subject to the oversight of the Information Commissioner's Office. If you are not satisfied with our response to your privacy concerns, you may contact the ICO directly.